Shipping policy
Last updated 30 October 2026
The product page and checkout show the delivery options available for your exact product and postcode. Please don't assume installation or removal is included unless it is specifically offered.
Powerland uses a mix of courier, local delivery and supplier-direct services. The service you receive depends on the product, your delivery area and the option selected when ordering.
Quality inspection before dispatch
Before an order is dispatched, loaded for local delivery or released for pickup, our warehouse team checks the carton and, where practical, the product. If we find an issue we'd rather hold the order than send you something we're not happy with – we'll contact you with a revised date or an alternative. This is one of the more common reasons a confirmed date occasionally moves.
Delivery costs and eligibility
Use the delivery calculator or postcode selector where shown on a product page, and review the shipping options shown at checkout. Delivery availability and charges depend on the product and postcode. Free or discounted delivery applies only where shown for that product and location.
Delivery charges or "free delivery" shown on Google Shopping, comparison sites or other third-party platforms are calculated by those platforms and may not be correct for your product and postcode. Please rely on the delivery options shown on powerland.com.au.
If a genuine delivery-pricing or postcode error is identified before the order is processed or dispatched, we may contact you with the correct delivery option or charge. You can choose whether to proceed or cancel the affected item for a refund.
Standard courier delivery
Unless a product page offers a different service, courier delivery is a door-to-door or street-level delivery service. It does not include carrying products through the home, upstairs delivery, unpacking, installation, connection or removal of an old appliance.
Tracking is provided for most courier orders when available. Courier calls, text messages and exact delivery windows are not guaranteed. Please follow the tracking information provided by the carrier once your order has been dispatched.
Most stocked courier orders are aimed to be dispatched within 1–5 business days after payment and security checks are cleared, with delivery generally taking a further 1–5 business days. Bulky products, supplier stock and regional areas can take longer. All delivery dates and timeframes are estimates unless we expressly confirm otherwise.
Greater Sydney Only products
Selected fridges, freezers, washing machines, dryers, wine and bar fridges and some larger products are delivered by our own local delivery team and/or Sydney-based whitegoods courier specialists across Greater Sydney, Wollongong, the Central Coast, Newcastle and the ACT. These products are marked "Greater Sydney Only" on the product page and can't be sent outside this area. The exact delivery area, available dates, floor/access options, installation or removal options and any additional charges are shown with the product.
Many of these products are shown as backorder with an estimated dispatch of 3–10 business days from our supplier – this is normal, and the product page shows the current estimate.
For eligible in-stock products that show a delivery-date selector, the selected date is treated as your booked delivery date when the order is placed before the stated cut-off. Delivery runs operate on different days by area.
Delivery windows are confirmed by text or phone on the morning of delivery and can't be given in advance or guaranteed. Please keep the day free, keep your phone handy for updates from the drivers, and make sure someone over 18 is home to receive and check the product. If an unexpected operational issue prevents us from attending on the selected date, we will contact you as soon as practicable.
Local deliveries do not operate on Sundays or public holidays unless expressly arranged otherwise.
Basic installation and old-appliance removal
Basic installation and removal is only included where the product page specifically says it is included or where you select that option. It is generally limited to selected Greater Sydney Only fridges, freezers, washing machines and dryers and is intended for straightforward, like-for-like replacement using existing suitable services and connections.
Where offered, the service may include delivery, unpacking, placement, basic connection and removal of a similar old appliance. The delivery team may remove transport bolts and packaging where practical. The exact service available for your product is the option shown on the product page.
The service does not include cabinet alterations, new electrical work, venting, plumbing work, mounting, structural work or door removal. Plumbed refrigerators are normally unpacked and placed only and may require a licensed plumber.
Installation or removal will not be performed if the crew considers the access, existing connections or work to be unsafe or unsuitable.
Stairs, lifts and access
You are responsible for making sure the product can safely reach the intended delivery location. Check product dimensions against gates, hallways, doors, lifts, stairs and other access points before ordering.
Selected local products may offer ground-floor, above-ground with lift, or above-ground without lift delivery. Any additional upstairs or no-lift charge applies only where shown on that product page.
Delivery and access must be feasible and safe for the delivery crew. If the item cannot be delivered safely to the requested location, the crew may offer an alternative safe location at the same address, or the order may need to be redelivered or returned, with applicable charges where the issue is not caused by Powerland.
Delivery-day changes, missed deliveries and redelivery
Please tell us as early as possible if you need to change your delivery date or address. Once an order has been dispatched or a local run has been committed, carrier, redirection or redelivery costs may already have been incurred.
For selected local products, a delivery-day cancellation or return fee applies where stated on the product page. Redelivery or an approved return may also incur the additional transport cost actually required.
If nobody is available to receive a delivery and authority to leave has not been given, the carrier may return the goods to a depot or to us. Redelivery or return charges may apply where the failed delivery was caused by incorrect information, unavailable access or nobody being present.
Authority to leave
Authority to Leave (ATL) may be available on request for some deliveries. By requesting ATL, you authorise the carrier to leave the goods at the delivery address without obtaining a signature if the carrier considers it safe to do so.
Placement instructions are requests and cannot always be guaranteed. If the carrier records the goods as delivered at the nominated address under your ATL authority, the risk of theft, weather exposure or loss after delivery will generally pass to you. If the goods were not delivered to the nominated address, contact us so the delivery can be investigated.
Damage on delivery
Please check the carton and product when it is delivered – before the driver leaves where possible – and before installation. If you see damage, point it out to the driver and note it on the delivery (you can also refuse the delivery). Transit damage must be reported to us on the day of delivery, or by the next business day at the latest, with photos of the packaging and product, because our carriers only allow a very short window for us to lodge an insurance claim. Please keep the product and packaging until we've reviewed the claim. Damage reported after this time, or after the product has been installed, moved or stored, generally can't be accepted as a delivery claim, and damage that happens after delivery – for example while moving or storing the product – isn't covered.
For more information, see our Returns & Refunds Policy.
Pickup
Online orders do not offer pickup as a standard checkout option, but pickup may be available by prior arrangement from our Warwick Farm store or our Revesby warehouse – we'll confirm the location when we approve the pickup. Please contact us and wait for confirmation before travelling, as stock may need to be transferred or the order may still be undergoing payment or security checks.
The person collecting may be required to show government-issued photo identification matching the order details. We may refuse collection where we cannot reasonably verify the order or collector.
Pickup is not available on Sundays. Current store hours are shown on our Contact Us page.
Delivery addresses
We deliver within Australia to eligible physical residential or business addresses. We do not deliver internationally, and standard deliveries are not available to PO Boxes, Parcel Lockers, islands or remote locations our carriers can't service (Tasmania is served where a courier option is shown at checkout). If an order for an address we can't service gets through the checkout because of a shipping-calculator or address-validation error, we'll contact you and either refund the order or offer the correct delivery option.
Before booking trades
Delivery and supplier ETAs can change, so we recommend that you don't book tradespeople, installers or irreversible building work until your goods have been delivered and checked.
Please also check the model, colour, fuel type (for example natural gas versus LPG) and condition of the product before it is installed. We're unable to cover installer, tradesperson or call-out fees where a product is installed without being checked first, or where trades were booked before the goods were delivered and checked.
Need help with delivery?
Use our Contact Us form and include your order number and postcode.
Powerland Electronic Pty Ltd | ABN 38 077 742 511
