Frequently Asked Questions

Yes. Everything we sell is brand new, sourced through the brand's Australian distributor and covered by the full Australian manufacturer's warranty.

We deliver to eligible physical addresses across Australia, but delivery availability depends on the product and postcode. Enter your postcode on the product page, cart or checkout to see the available option and charge.

Most stocked courier orders are aimed to be dispatched within 1–5 business days after payment and security checks are cleared, with delivery generally taking a further 1–5 business days. Bulky products, supplier stock and regional areas can take longer. ETAs are estimates unless expressly confirmed.

For courier orders you'll receive an email with tracking details once your order has been dispatched. For our local Sydney-area deliveries, our team confirms the delivery window on the morning of delivery.

Not necessarily. Tracking is provided for most courier orders when available, but a phone call, SMS or exact delivery window is not part of every courier service. For our local Sydney-area deliveries you may receive text messages and/or calls before and during delivery, and your delivery window is confirmed on the morning of delivery – please keep your phone handy.

Unless the product page says otherwise, courier delivery is door-to-door or street-level delivery only. It does not include carrying the product through your home, upstairs delivery, unpacking, installation or old-appliance removal.

Products marked "Greater Sydney Only" are delivered by our own team or Sydney-based whitegoods courier specialists across Greater Sydney, Wollongong, the Central Coast, Newcastle and the ACT. They can't be sent outside this area. Enter your postcode on the product page to confirm your address is covered and see the delivery and installation options.

Only on selected products and delivery areas where the product page specifically offers it. Some fridges, freezers, washing machines and dryers marked Greater Sydney Only (delivered across Greater Sydney, Wollongong, the Central Coast, Newcastle and the ACT) include or offer basic like-for-like installation and removal. The exact options are shown on the product page. Installation isn't offered on bar fridges, wine fridges, TVs, BBQs or hot water systems, and you shouldn't assume installation or removal is included for other products.

Selected in-stock Greater Sydney Only products display a delivery-date selector. Available dates reflect the delivery run for your area. If the selector is not shown, the product may not be in stock for that service or may use a different delivery method.

It depends on the product and service. Some selected local products offer ground-floor, above-ground with lift, or above-ground without lift delivery. An additional upstairs fee may apply where shown on the product page.

Pickup is not a standard online checkout option, but it may be available by prior arrangement from our Warwick Farm store or Revesby warehouse. Contact us first and wait for confirmation – we'll tell you which location to collect from. Photo ID matching the approved order may be required.

For normal stocked items, we can generally provide a full refund if you cancel before dispatch. Once fulfilment or dispatch has started, return and transport charges may apply. Some special-order, agency and local-delivery products have additional conditions.

You may request a change-of-mind return within 7 calendar days of delivery if the product is unopened, unused and in its original sealed packaging. Approval is required. A restocking fee of up to 30% plus applicable outbound and return transport costs may be deducted. Special-order and custom products may be excluded. See our Returns & Refunds Policy.

Check the product when it arrives – before the driver leaves where possible – and before installing it. If there's damage, point it out to the driver (you can refuse the delivery) or let us know on the day of delivery, or by the next business day at the latest, with photos of the packaging and product, and keep the packaging. Our carriers only give us a very short window to lodge an insurance claim, so damage reported later, or after the product has been installed, moved or stored, generally can't be treated as a delivery claim.

Contact us with your order number, model and serial number and a description of the fault, and we'll lodge and manage the warranty claim for you. Most brands do warranty repairs through their own in-home technicians, so the visit usually comes from the manufacturer's service network – if a brand has a direct booking line that will get a technician to you faster, we'll give you the details, but you're always welcome to deal with us.

Yes – on eligible products you can add an optional Back Up Plan at checkout, which starts after the manufacturer's warranty ends. See our Warranty & Back Up Plans page and the Back Up Plan brochure for details.

Yes. Keep your Powerland tax invoice or other proof of purchase. It may be needed for warranty, service, returns or insurance.

A backorder means the item isn't in our warehouse ready to dispatch – we're waiting on supplier stock or a transfer. An ETA (estimated time of arrival) is our best estimate of when it will be dispatched or delivered, based on the latest information from the supplier, and can change. Many of our Greater Sydney Only whitegoods show as backorder with a 3–10 business day estimated dispatch – this is normal and the product page shows the current estimate. If there is a material delay, contact us to discuss the available options.

We recommend waiting until your goods have been delivered and checked before booking trades or making irreversible cabinetry, plumbing, electrical or building changes. Delivery and supplier ETAs can change, and dimensions should be confirmed against the current product and manufacturer specifications. Please also check the model, colour, fuel type (for example natural gas versus LPG) and condition before installation – we're unable to cover installer, tradesperson or call-out fees where a product is installed without being checked first, or where trades were booked before the goods were delivered and checked.

We do our best to match or beat genuine advertised prices from major Australian retailers where we can. Before you order, send us a link to the competitor's current listing through the Contact Us form – it needs to be the identical model, in stock, from an Australian retailer, and include delivery to your postcode. Price matching is at our discretion and isn't guaranteed; it doesn't apply to clearance, marketplace, grey-import, members-only or out-of-stock listings.

Yes. We regularly supply real estate agents, strata bodies, property developers, designers and builders. Contact us with the models and quantities you need and we'll quote on supply, delivery and, where available, installation.

Standard Powerland deliveries are to eligible physical residential or business addresses. We do not deliver internationally, and standard deliveries are not available to PO Boxes, Parcel Lockers, or islands and remote locations our carriers can't service.

Some online orders are assessed by payment-security and fraud-prevention systems. A legitimate order can sometimes be declined by these checks. If this happens, any captured payment will be refunded or an authorisation released, and you may be able to place a new order using another payment method.

Use our Contact Us form or call 02 9824 1006 during trading hours. For an existing order, include your order number so we can find it quickly.