Last updated 30 October 2026
Powerland Electronic Pty Ltd (ABN 38 077 742 511), trading as Powerland / Powerland Appliances ("Powerland", "we", "us" or "our"), respects your privacy and handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
We use and share personal information only for the business, service, security and legal purposes described in this policy.
1. Personal information we collect
Depending on how you interact with us, we may collect:
- your name, contact details, billing and delivery address;
- order, product, warranty, delivery and payment-transaction information;
- account details, marketing preferences and loyalty or promotion information;
- communications with us, including written notes our staff make about calls, chats, orders, service issues or complaints;
- device, browser, IP address, website activity, cookie and analytics information;
- fraud-prevention, security and transaction-risk information;
- CCTV footage when you visit premises where CCTV operates; and
- employment information if you apply to work with us.
We do not ordinarily collect or retain copies of customers' payment cards or identification documents as part of online order verification. We may sight identification for an approved pickup or where reasonably required to verify a person, but we do not retain a copy in the ordinary course unless there is a lawful and necessary reason to do so.
2. How we collect information
We usually collect personal information directly from you when you browse our website, place an order, contact us, visit our premises, request support, participate in a promotion or apply for a role. We may also receive information from payment providers, fraud-prevention services, manufacturers, suppliers, delivery providers, service agents, marketing platforms and other parties involved in your transaction or interaction with us.
3. Why we use personal information
We may collect, hold, use and disclose personal information to:
- process, validate, fulfil and deliver orders;
- take payments, issue refunds and maintain tax and transaction records;
- prevent fraud, misuse, chargebacks and other security risks;
- provide customer service, warranty, repair and complaint support;
- manage deliveries, returns, installations and service bookings;
- operate, secure, measure and improve our website, systems, products and services;
- send marketing where permitted and manage your communication preferences;
- manage our store, warehouse and workplace security; and
- comply with legal, regulatory, accounting and dispute-resolution obligations.
4. Fraud prevention and automated decisions
Some online orders, particularly card transactions, may be assessed using automated fraud-prevention and payment-security tools. These tools may use personal information such as contact details, order details, delivery information, transaction data, device or network information and payment-related signals to assess the risk of fraud or misuse.
An automated assessment may contribute to an order being approved, held for review, rejected, cancelled, refunded or referred for another payment method. Staff may also review an order. If your order is rejected and you believe the decision may be incorrect, you can contact us and we will explain the practical options available, which may include placing a new order using another payment method.
5. Who we share information with
We may disclose personal information to organisations that help us provide our products and services, including:
- ecommerce, point-of-sale, payment and fraud-prevention providers;
- delivery, freight, warehouse and fulfilment providers;
- manufacturers, distributors, warranty administrators, service agents and repairers;
- IT, hosting, development, security, analytics and marketing providers;
- professional advisers, insurers, auditors, debt-recovery providers and financial institutions where relevant; and
- government, law-enforcement, courts or regulators where required or authorised by law.
We may also disclose information as reasonably required in connection with a business sale, restructure or transfer, subject to applicable law and appropriate protections.
6. Overseas access and disclosure
Some of our team and service providers – including customer-support staff and our website developers – access our systems from outside Australia, including the Philippines, India, the United States and Canada, and some of our technology providers (such as Shopify and Google) store data overseas. Where personal information is handled overseas, we take reasonable steps to ensure it is protected in line with Australian privacy law. These locations may change from time to time.
7. Cookies, analytics and advertising
Our website uses cookies and similar technologies to operate the store, remember preferences, measure performance, understand how customers use the site, prevent fraud and support advertising. This can include tools provided by Shopify and Google and other services enabled on our store from time to time.
You can control some cookies through your browser and, where available, through the privacy or cookie controls on our website. Blocking some cookies may affect website functionality.
8. Marketing communications
Where permitted, we may use your contact information to send relevant offers, product news or marketing. You can unsubscribe from marketing using the link in the message or by contacting us. Even if you opt out of marketing, we may still send transactional or service communications about an order, delivery, warranty, safety issue or account.
9. CCTV and communications
CCTV may operate at our store, warehouse or other premises for safety, security, loss prevention and incident investigation. Staff may create written notes of calls, chats and customer interactions where reasonably necessary for order, service or dispute records.
10. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or storage system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through ordinary email or web forms.
We keep personal information for as long as reasonably required for the purpose it was collected, including order fulfilment, warranty and service support, fraud prevention, dispute management, tax, accounting and legal record-keeping. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to lawful retention requirements and technical limitations.
11. Access and correction
You may ask to access personal information we hold about you or request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before processing the request. We aim to respond within a reasonable period, generally within 30 days where practicable.
12. Privacy complaints
If you believe we have mishandled your personal information, please contact us with enough information for us to investigate. We will review the complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
13. Data breaches
Where the Notifiable Data Breaches scheme applies, we will assess suspected eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner where required by law.
14. Changes to this policy
We may update this Privacy Policy as our business, technology or legal obligations change. The current version will be published on our website with its last-updated date.
15. Contact us about privacy
Use our Contact Us form and state that your enquiry relates to privacy, access, correction or a privacy complaint.
Powerland Electronic Pty Ltd | ABN 38 077 742 511
