Last updated 30 October 2026
Here's what happens after you place an order with Powerland. You'll receive an order confirmation email straight away; we then confirm stock and payment and send you dispatch or delivery details.
These terms apply when you place an order with Powerland through our website, by telephone or through another Powerland sales channel, unless separate written terms apply. They should be read with our Terms & Conditions and the specific product, delivery and promotion terms shown to you.
Placing an order
When you place an order, you are offering to buy the products and services shown in your order at the stated price, subject to these terms. Please check the model, quantity, delivery address, access requirements and any selected options carefully before submitting your order.
You must provide accurate contact, billing and delivery information. Incorrect information can delay or prevent fulfilment and may result in redelivery or redirection charges.
Payment and security checks
Available payment methods are shown at checkout or advised by our team. Payment may be authorised or captured when you place the order, depending on the payment method and our current payment process.
We use payment-security and fraud-prevention checks on some orders. These checks may be automated and may consider transaction, delivery, device and payment-related information. We may place an order on hold, ask you to confirm information, decline the order, or ask you to use another payment method where we cannot validate the transaction to our satisfaction.
If we reject or cancel an order after funds have been captured, we will process a refund to the original payment method. If a payment was only authorised, the authorisation may instead be released or allowed to expire. The time taken for funds to become available is controlled by your bank or payment provider.
Processing your order
After you order, we confirm stock, complete payment and security checks and then arrange dispatch or book your delivery. Occasionally we may need to contact you before processing an order – for example if an item is unavailable, a payment can't be verified, or there's a genuine pricing or product-information error. If we can't supply an item, we'll let you know and refund any payment taken.
Product availability and backorders
Stock and ETA (estimated time of arrival) information reflects the best information available to us at the time but can change, particularly where stock is held by a supplier or needs to be transferred between warehouses.
If an item is unavailable, delayed or backordered, we may contact you with an updated estimate and the available options. Depending on the circumstances, you may choose to continue waiting, select an alternative product, or cancel the undelivered item for a refund.
Supplier and manufacturer ETAs are estimates rather than guaranteed arrival dates.
Prices and genuine errors
Prices are in Australian dollars and include GST unless stated otherwise. Delivery, installation or other service charges are additional where shown.
We take reasonable care with pricing, product information and shipping calculations, but genuine errors can occur. If we identify a material error before processing your order, we may contact you to correct the order, offer the product at the correct price or delivery charge, or cancel the affected item and refund any amount paid.
Cancelling your order
For normal stocked products, a cancellation requested before dispatch will generally receive a full refund.
For cancellation purposes, we may treat an order as dispatched once it has been booked or manifested with a carrier, or a shipping label has been generated and fulfilment costs have been committed. Once dispatch has begun, the Returns & Refunds Policy and applicable transport charges may apply.
Please see our Returns & Refunds Policy for change-of-mind conditions and fees.
Special-order, custom and agency products
Some products are made to order, ordered in a customer-selected colour or finish, sourced specifically for the customer, or supplied under an agency/pro-forma arrangement. These products may have different cancellation or change-of-mind terms, including supplier charges or exclusions.
Any additional cancellation or return condition applying to a special-order, custom or agency product will apply where it is shown on the product page or advised before your order is processed. If you are unsure whether a product is a special-order or agency item, contact us before ordering.
Deposits and held orders
Some in-store, telephone, commercial or special orders may be accepted with a deposit. Any specific deposit, cancellation or storage condition applying to that order will be advised or agreed when the order is placed. If no separate condition is agreed, our general cancellation and returns terms apply.
We may agree to delay delivery or hold goods for a later date, but stock allocation and storage arrangements must be confirmed with us. Please don't assume that stock can be held indefinitely unless we have agreed to this in writing.
Product fit and trades
Please check dimensions, cut-outs, connections, clearances and access before ordering. Where fit is critical, compare the current manufacturer specification with your space and, where practical, check the physical product before making irreversible cabinetry, plumbing, electrical or building alterations.
Delivery and supplier ETAs can change, so we recommend that you don't book tradespeople, installers or irreversible building work until your goods have been delivered and checked.
Please also check the model, colour, fuel type (for example natural gas versus LPG) and condition of the product before it is installed. We're unable to cover installer, tradesperson or call-out fees where a product is installed without being checked first, or where trades were booked before the goods were delivered and checked.
Delivery and tax invoices
Delivery availability, service level and charges depend on the product and postcode. See our Delivery & Pickup Information and the options shown on the product page and at checkout.
A tax invoice or other proof of purchase will be provided electronically or made available for your order. Please keep it for warranty and service purposes.
Need to change or check an order?
Use our Contact Us form as soon as possible and include your order number.
Powerland Electronic Pty Ltd | ABN 38 077 742 511
